Oct. 4. 2018

Sept. 7. 2018

March 1. 2018

CX DAY 2018 [Customer Experience Event] - The CX DAY is a worldwide CXPA event, which is celebrated in the first week of October in all countries with active CXPA groups. Speakers: Carl Williams, Head of Operational Excellence, Widex Global Retail; Christina Hoffman, CEO, Brandmind; Hugues Chatelain, CEO, Society.Vision. The topic I present is about "The Meaningfulness: Emotional Binding Factor". Come and see us at the HWZ Zurich University of Applied Science.

Accomplished my first lecture on international sales management at the HWZ (Zurich University of Applied Science). Main topics about international sales strategy, international organization, distribution and channels strategy.

I presented the „Einfluss der Entwicklung des Automotive Ecosystems auf Aftersales Management und Strategien“ (impact of the automotive ecosystem evolution on aftersales management & strategies) at the Forum Ersatzteillogistik 2018 – that focusses on "boosting competitiveness with digital solutions". The forum is organised by the Bundesvereinigung Logistik (BVL), at the IHK Akademie Mittelfranken in Nürnberg (D).