Activity


Oct. 4. 2018


Sept. 7. 2018


March 1. 2018

CX DAY 2018 [Customer Experience Event] - The CX DAY is a worldwide CXPA event, which is celebrated in the first week of October in all countries with active CXPA groups. Speakers: Carl Williams, Head of Operational Excellence, Widex Global Retail; Christina Hoffman, CEO, Brandmind; Hugues Chatelain, CEO, Society.Vision. The topic I present is about "The Meaningfulness: Emotional Binding Factor". Come and see us at the HWZ Zurich University of Applied Science. https://www.cxpa.ch/events/cx-day-2018


Accomplished my first lecture on international sales management at the HWZ (Zurich University of Applied Science). Main topics about international sales strategy, international organization, distribution and channels strategy.


I presented the „Einfluss der Entwicklung des Automotive Ecosystems auf Aftersales Management und Strategien“ (impact of the automotive ecosystem evolution on aftersales management & strategies) at the Forum Ersatzteillogistik 2018 – that focusses on "boosting competitiveness with digital solutions". The forum is organised by the Bundesvereinigung Logistik (BVL), at the IHK Akademie Mittelfranken in Nürnberg (D).