Understand trends of automotive, energy and insurance ecosystems to build customer focussed value proposition exploiting the potential of each distribution channel.
Project, operational and general management in marketing, sales & customer experience in various sectors Automotive, Consumer Electronics, Energy, Insurance.
International acumen to implement programs and set up organisation in Europe (France, Austria, The Netherlands, Germany and Switzerland) & CEE.
Advice on strategic &
Impacts of mobility & connectivity trends on automotive ecosystem and the down stream organisation: customer services, new channels and dealers
International sales & marketing organisation and roadmap definition and implementation: iKAM, sales support & coordination, product portfolio management
Regional & International distribution strategies: trade terms harmonization, partner network setup, organisation and management
Premium customers retention strategy and
Customer segmentation based on expectations, business & financial relevance
Channel management (Network, distributors, Wholesale, e-commerce) to secure customers expectations on delivery and support treatment
Lecturer for the MAS (Master of advanced studies) Sales Excellence at the HWZ (Hochschule für Wirtschaft Zürich). Topic: „International Sales Organisation“.
„Einfluss der Entwicklung des Automotive Ecosystems auf Aftersales Management
und Strategien“ March 2018, Forum Ersatzteillogistik 2018 – Wettbewerbspositionen mit digitalen Lösungen stärken, Bundesvereinigung Logistik (BVL), Nürnberg (D)
„Challenges of a Dealer Entering the New Mobility Paradigm“ [Link] October 2017,
MOVE – Future Mobility Concepts and Enablers, European Networking Group, Berlin (D).
„Automotive Aftermarket – the Urge to Cooperate to Regain Footprint in 4-10 year Car ParcSegment“ April 2016, Service & Logistic Summit 2016 – Entering a New Era of Technology-enabled Services & Operations, ISLA (International Service Logistics Association), Düsseldorf (D)
„After Sales Growth Strategy for OEMs – IAM Strategies & Big Data Business Opportunities“ [Link] October 2015, European Automotive Aftermarket Summit, Vonlanthen Group, Berlin (D)
„Introducing a highly efficient second-line parts strategy to keep and attract price sensitive clients“ [Link] & „Case study: Developing a competitive pricing strategy as a key to maintaining market share“ March 2015, Automotive Parts Management Summit, European Networking Group, Amsterdam (NL)
Hugues Chatelain, fluent in French, English & German with more than 25 years of general management experience in marketing, sales & operations in various sectors – Automotive (Renault SAS, Fiat Chrysler Automobiles Group, AUDI @Amag), Consumer Electronics (Nikon Europe BV), Solar Energy (HC SOLAR Consulting), Insurance (CarGarantie Versicherungs-GmbH). M.A. in Economics and Social Administration from the University of burgundy (F) and M.B.A in International Management from the University Louis Pasteur of Strasbourg (F)
Contact me to take the challenge of opening-up business for progress:
Tel.: +41 76 305 18 88